Support

Have a question, found a bug, or want to suggest a feature? We'd love to hear from you.

Contact Us

Email: mask.studio@icloud.com

We typically respond within 48 hours.

Frequently Asked Questions

Why does the app say "AR not supported"?

Mask Studio requires an iPhone with a TrueDepth (Face ID) camera for AR face tracking. Older iPhones without Face ID and iPad models without Face ID are not supported. The iOS Simulator also does not support AR.

The camera feed is black or frozen

Make sure Mask Studio has camera permission. Go to iOS Settings > Mask Studio and enable Camera access. If the issue persists, try closing and reopening the app.

How do I adjust a mask's position?

Drag with one finger to move the mask. Pinch to resize. For 3D models, use two fingers to push the mask further or pull it closer. Hold the rotate button and drag to rotate.

How do I import my own 3D models?

Tap "Import" in the gallery bar, choose "3D Model (.usdz)", and select a file from the Files app. The model will be placed as either a face mask or eye decoration. Note that some 3D models may appear offset or rotated because of how they were originally positioned by the author. You can adjust placement using gestures, but not all models will fit perfectly without manual tweaking.

Where are my photos and videos saved?

Captured photos appear as a thumbnail in the bottom-left corner. Tap the thumbnail to preview, then tap "Save" to save to your Photo Library. Videos work the same way.

Does the app record or upload my face?

No. The camera feed is processed entirely on your device by Apple's ARKit. Nothing is recorded, stored, or transmitted unless you explicitly capture a photo or video. See our Privacy Policy for details.

How do I reset mask settings?

Open the settings panel for any mask (slider icon, top-right) and scroll to "Reset Settings". This restores the curated default position and material settings for that mask.